Frequently Asked Questions (FAQs)

1. What services do you offer?

We provide inbound and outbound call center services including customer support, telemarketing, lead generation, appointment setting, surveys, virtual reception, and technical support.

2. Do you specialize in any industries?

Yes. We serve healthcare, finance, e-commerce, telecom, education, real estate, and more. Our team is trained in industry specific compliance and customer needs.

3. Can you work with startups or small businesses?

Absolutely. We provide scalable, cost effective call center solutions for businesses of any size — from solo entrepreneurs to growing teams.

4. Is your team available 24/7?

Yes. We offer 24/7/365 support, including holidays and weekends. Shifts are customized to align with your time zones and business hours.

5. Do you provide live chat and email support too?

Yes. In addition to phone support, we offer live chat, email handling, SMS support, and social media response services for full omnichannel coverage.

6. How do you ensure call quality and agent performance?

We monitor live and recorded calls, use scorecards and KPIs, run regular agent training, and conduct QA audits to ensure service quality and compliance.

7. Can I provide my own scripts or CRM?

Yes. We can use your scripts, tools, and CRM system. Our agents are trained to adapt quickly to your existing processes and platforms.

8. How do you handle data privacy and compliance?

We follow industry standards like GDPR, HIPAA, and TCPA. Our systems are secure, and all agents are trained in confidentiality and data handling protocols.

9. Can I start with a small pilot campaign?

Yes. We encourage pilot projects to align expectations and allow you to evaluate performance before scaling.

10. Where are your agents located?

Our primary teams are based in the Philippines, with both remote and office based setups. We also offer multilingual support options globally.

11. Do you offer multilingual support?

Yes. We support English, Spanish And Tagalog. Language availability depends on your specific campaign needs.

12. What are your pricing models?

We offer hourly, per minute, and performance based pricing. Rates vary by service type, volume, and complexity. Contact us for a custom quote.

13. How soon can we get started?

Campaigns can go live within 5–10 business days depending on setup requirements. We handle agent onboarding, training, and tech setup quickly.

14. Do you provide real time reporting?

Yes. Clients receive real time dashboards, call recordings, QA scores, and regular performance reports. Transparency is part of our service.

15. What makes your call center different?

We focus on results, not just call volume. Our strengths include skilled agents, modern technology, transparent communication, and hands on client support.